i’m having an odd problem.
forums.site5.com/showthread.php?t=16590:
Steven’s instructions to email support and have them “remove the domains from the localdomains file and put them in to the remotedomains file” was the solution to this problem.
Just wanted to post in case others ever come across this thread with the same problem.
modxcms.com/forums/index.php?topic=13173.5;wap2:
Hmmm, I tried that mail test and it didn’t work for me. Could it be the fact that my MX points to google mail?
I did a trace with cpanel and it gave me this error:
virtual_aliases via virtual_aliases router forced address failureSOLVED!
had to change the mx record in my cpanel to point to google since google is managing my mail.
i’m collecting these links because i’m having some bizarre issue where i have cforms established on my work’s website…. cforms requires an admin email, to be sent the info from the forms, whenever a user fills the forms out. let’s say my nonprofit’s email addresses go as such: “unrulyasides@nonprofit-sf.org” if i use ANY “nonprofit-sf.org” email as the admin, the form data gets processed, added to the database, but it returns an email error, and the email is never sent, never received. works fine if i use any other email address, though, gmail, yahoo, etc.
troubleshooting, i find that it’s not only when the form’s admin email is set as a “nonprofit-sf.org” one, another error occurs when i pretend to be the user, and i type in as my email address, into the form, a “nonprofit-sf.org” email address. another error, and this one shouldn’t be happening.
i run my email address thru some random “email validator”, and it tells me that my email address is not valid.
i check the site’s server’s logs, and i can make nothing of it, i’m not that advanced yet.
i do an email address route trace thru my work’s webhost, bluehost, and it tells me:
webmaster@nonprofit-sf.org
virtual_aliases via virtual_aliases router forced address failure
hunh. so there followed hours of fun, trying to track down what’s going on. at this point, it seems to me that part of the problem may possibly be this:
our email is not hosted at bluehost. it’s instead hosted, elsewhere, another mail server. the i.t. person, before me, had set up a bunch of stuff in the website’s records, and i’ve spent the past 7 months trying to have him explain to me what he did. he’s a helpful person but unfortunately gets confused when questioned directly, and i don’t know how to talk to people unless explicitly and directly. 7 months later, still no answer. but i think at this point, i may need an answer, if i’m going to be able to get any of the forms on my website working.
my investigations so far tell me that this is what the it person did:
1) created a “/mail” subdirectory at the root of my nonprofit’s site
2) inside is an .htaccess file redirecting people to the external mail server url
3) he created a subdomain for the mail directory
4) he forwarded that subdomain, from within bluehost, to the external mail server url
5) there are FOUR mx entry changes, several of which seem to be either superfluous or conflicting, but i may not know what i’m doing
at this point, i can’t resolve this issue, because it requires the involvement of the it person, who i not only have to tread carefully and slowly with, so as not to frighten him =), it’s also an extended weekend, and he says he’ll look at it next week. update will come then.
